Shipping Policy
Last updated: April 2026We process and ship orders with care. Below you will find all the details on shipping timelines, carriers, and costs.
Processing Time
All orders are processed within 1-3 business days of being placed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with a tracking number once your order ships.
Shipping Rates and Estimates
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| Canada | Standard Shipping | 5-8 business days | Calculated at checkout |
| Canada | Expedited Shipping | 2-4 business days | Calculated at checkout |
| United States | Standard Shipping | 7-12 business days | Calculated at checkout |
| International | Standard Shipping | 10-21 business days | Calculated at checkout |
Free Shipping
We offer free standard shipping on all Canadian orders over $150 CAD. The discount will be applied automatically at checkout.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number. You can use this to track your package directly through the carrier's website. Please allow 24-48 hours for the tracking information to update after you receive your shipping confirmation.
Customs and Duties
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer. We are not responsible for any delays caused by customs processing.
Incorrect Address
Please double-check your shipping address before placing your order. If you realize you have entered an incorrect address, contact us immediately at customerservice@[domain]. We cannot guarantee changes once an order has been processed.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at customerservice@[domain] within 7 days of the expected delivery date and we will work to resolve the issue as quickly as possible.